Legal
Shipping & returns
Shipping methods, delivery times and costs, and what we do if there is a problem with a product.
| Ships from | Directly from the producers’ factories and warehouses |
|---|---|
| Carriers | Japan Post (EMS), FedEx, DHL |
| Shipping method | Samples and 1kg: Japan Post (EMS), FedEx or DHL / 5kg or more: FedEx, DHL or air freight |
| Delivery time | By EMS, about 2–3 days to Singapore, 3–4 days to Thailand, about 8 days to Indonesia, and 3–5 business days to the United States |
| Shipping cost (EMS, to Singapore / Thailand / Indonesia) | Up to 500g US$13 / 1kg US$20 / 5kg US$52 / 20kg US$148 |
| Shipping cost (EMS, to the United States) | Up to 500g US$25 / 1kg US$34 / 5kg US$96 / 20kg US$324 |
| Duties and taxes | Singapore: paid by us (DDP). Thailand, Indonesia and the United States: paid by you on delivery (DAP) |
| Returns | Only if a product is damaged or differs from your order, please contact us within 7 days of arrival. We cover the shipping cost and replace the product or issue a refund. Because these are food products, we do not accept returns for reasons of customer convenience. |
In case of any discrepancy between this translation and the Japanese original, the Japanese version prevails. Japanese original